Boxes are not displayed
Boxes are not displayed
If you have logged on to idgard® and do not see any Boxes in the Box overview, it may be due to the following reasons:
- You have not been added as a member of the Box you expected to see.
- You have been removed from a Box.
- The creator of the Box may have been deleted and therefore their Boxes too.
- You are not the creator and have removed the Box from the Box overview using the "Delete" function.
- The creator of the Box has deleted it. Therefore, the Box does not exist anymore.
- It was a temporary Box or a BoxMail box whose expiration date has passed.
- In
your browser there are still entries from a previous session without
Boxes: In this case, please clear the cache of your browser and refresh
the view.
Please contact the creator of the Box, the person
who sent you the registration link or the Admin of the idgard® account.
These persons can help you. We as the service operator do not have
access to your data due to the Sealed Cloud technology.
This article did not answer your question?
We are happy to help you! Just send us a message with your questions and we will get back to you as soon as possible.
Disclaimer
The content of this online help is intended solely for information and documentation purposes for our product idgard® and can be changed at any time without prior notice. We assume no responsibility or liability for errors or inaccuracies. Due to technical developments, uniscon GmbH reserves the right to change the functional scope of the product at any time.
(C) uniscon GmbH
Recent Articles
How can I launch the idgard add-in in my organization?
If access to the Microsoft App Store is restricted in your organization, you may have to ask your IT admin to approve the app. If you are using Exchange Server without Microsoft 365, you can launch the add-in in your organization. Microsoft offers ...Enterprise settings
Specifications for the layout of the idgard add-in or the creation of idgard emails can be defined in the enterprise settings of the idgard web application. These settings are made by the administrator and apply to all idgard users within the ...Reporting illegal content
The Digital Services Act (DSA) is an important tool for reporting problematic or harmful content in the digital space. It allows users to report potential violations of the DSA, helping to create a safer and more responsible online environment. Here ...Data room archive
In some professions it is necessary to archive documents. For this purpose, you can create a data room archive with idgard. This data room is available forever after conversion into an archive and thus secures all documents in this data room. This is ...Delete multiple users at the same time
In the user administration, you can delete multiple user accounts at the same time using batch actions. Which users you can delete depends on your own permissions and on the permissions of the users whose user accounts you would like to delete. To ...
Related Articles
Compact view for Boxes
Compact view for Boxes The compact view is similar to the list view. In contrast to the list view, the individual boxes are displayed smaller. Proceed as follows: open the "Settings" in the sidebar on the left switch to "Set preferred format of box ...Extended view for Boxes
Extended view for Boxes The extended view was developed for working with labels. If you only want to group your boxes using labels, this is already integrated in the advanced view. The label function is displayed on the left. The extended view can be ...Grid view for Boxes/files
Grid view for Boxes/files The grid view shows the individual boxes/files in tiles. Due to the fact that tiles take up a bit more space, this view is useful if you have only a few boxes/files. Proceed as follows: open the "Settings" in the side menu ...List view for Boxes/files
List view for Boxes/files The list view is the most common view because it is similar to Windows Explorer. Use the 3-dot menu to conveniently access the different functions concerning Boxes or files. Proceed as follows: open the "Settings" in the ...Deletion warning for temporary Boxes
Deletion warning for temporary Boxes The creator or the manager of a box set the deletion date for the temporary box. The members of the box can make this deletion date visible in the "Settings" module. The deletion warning shows the date when this ...
Popular Articles
Folder upload - behaviors and limitations
Unsupported characters in file names will be replaced by an underscore during the upload process, this applies to these characters: *, /, \, ?, :, <, >, ^, ", &, | Example: M&A_Overview.xlsx will be renamed to: M_A_Overview.xlsx File names that ...Uploading files
Uploading files You can upload one or more files up to a size of 5 GB. For a fee, we can increase the size limit of 5 GB for you. You can only upload files with the "Write" permission. There are two methods with which you can upload files to a box. ...View box activities in the journal
In data rooms and depending on the setting, certain activities can be registered in a journal. You can view the data room journal if you have the permission to do so. To view box activities in the journal: 1. Open the data room the journal of which ...Welcome to the idgard® online help
Welcome to the idgard® online help This online help is the main source of information for learning and working with idgard®. Click on one of the following links to obtain further information about idgard®. To use the online help: Search article Enter ...Isn't encryption on the device the best bet for a safe cloud?
Isn't encryption on the device the best bet for a safe cloud? The term „cloud computing“ encompasses two aspects: Data storage in a cloud for one’s self, excluding multiple or third-party access. Data processing or storage of information in a cloud, ...