idgard® iOS app: Boxes are not displayed
If you log in to the idgard® iOS app and do not
see any Boxes in the Box overview or certain Boxes are missing, it may be due
to the following reasons:
- You have not been
added to a Box.
- You have been
removed from a Box.
- The owner of the
Box may have been deleted and therefore their Boxes too.
- You are not the
owner and have removed the Box from the Box overview using the
- The owner of the
Box has deleted it. Therefore, the Box does not exist any more.
- It was a temporary
Box or a BoxMail box whose expiration date has passed.
with a guest license cannot have/create boxes. Please contact the creator of
the box, the person who sent you the registration link or the administrator of
the idgard® account. These persons can help you further. We as the operator do
not have access to your data due to the Sealed Cloud technology.
This article did not answer your question?
We are happy to help you! Just send us a message with your questions and we will get back to you as soon as possible.
The content of this online help is intended solely for information and documentation purposes for our product idgard® and can be changed at any time without prior notice. We assume no responsibility or liability for errors or inaccuracies. Due to technical developments, uniscon GmbH reserves the right to change the functional scope of the product at any time.
idgard® iOS App: Box Overview
idgard® iOS App Box Overview Boxes containing unread files are displayed at the top of the list and the rest are displayed in alphanumerical order. The total number of unread files for all Boxes is displayed in the footer. This is also displayed ...
idgard® iOS App: Sorting boxes
Sorting boxes Boxes can be sorted by name as well as by owner. If there are new/unread files in a Box, it will appear at the top of the list. The sorting can be set to ascending or descending order. Please note that users will only be shown those ...
idgard® iOS App: Sorting Objects in Boxes
Sorting idgard® iOS App Objects Objects such as files, folders, pictures, videos and messages are sorted alphanumerically, i.e., they can be sorted by letters as well as numbers. This sorting is suspended when one of these objects is new and unread. ...
idgard® iOS App: Recording Videos
Recording Videos with the idgard® iOS App You can record videos using the camera app of your iOS device and upload them directly to the currently displayed folder/Box. Activate the microphone and camera function in the settings of your iOS device and ...
idgard® iOS App: Taking Pictures
Taking Pictures with the idgard® iOS App You can take pictures using the camera app of your iOS device and upload them directly to the currently displayed folder/Box. Activate the camera function in the settings of your iOS device and follow the ...
Create e-mail template for registrations
Create e-mail template for registrations This feature is only available in the Enterprise package. If you have the Admin's permissions in the idgard® account, you can write an individual text for the user registration. This text will be used if you ...
Dear Customer! In June 2022, we will remove certificate pinning from our products. Over the years, security around the use of certificates has improved significantly. In particular, the threat of man-in-the-middle attacks has been mitigated through ...
Welcome to the idgard® online help
Welcome to the idgard® online help This online help is the main source of information for learning and working with idgard®. Click on one of the following links to obtain further information about idgard®. To use the online help: Search article Enter ...
New articles - new functions in idgard® version 1.4
New functions Permission to view and export journal contents in the Data Room Viewing, querying, and exporting activities in the journal of a Data Room Disclaimer The content of this online help is intended solely for information and documentation ...
Isn't encryption on the device the best bet for a safe cloud?
Isn't encryption on the device the best bet for a safe cloud? The term „cloud computing“ encompasses two aspects: Data storage in a cloud for one’s self, excluding multiple or third-party access. Data processing or storage of information in a cloud, ...