idgard® iOS-App:Forgot password
If you know your username and have forgotten your password, you can use your PUK to reset it. Users with a guest license are not provided with a PUK after registration. You cannot generate a PUK in the iOS app. Create a PUK in the "Preferences" module in the web app and keep your PUK safe. If you fail to enter the correct login details after 5 attempts, access will be blocked for 15 minutes.
1. Tap "Forgot password?"
Enter your username, the new password, and every character of your PUK. Then tap on "RESET PASSWORD" Return to the login screen and enter your username and the new password again.
This article did not answer your question?
We are happy to help you! Just send us a message with your questions and we will get back to you as soon as possible.
Disclaimer
The content of this online help is intended solely for information and documentation purposes for our product idgard® and can be changed at any time without prior notice. We assume no responsibility or liability for errors or inaccuracies. Due to technical developments, uniscon GmbH reserves the right to change the functional scope of the product at any time.
Related Articles
Logging Into the idgard® iOS App
idgard® iOS App Login Open the app. The login page will appear. There you must enter your idgard® login data, i.e. your user name and the password that you defined during registration. Tap the eye icon to display the password. If two-factor ...idgard® iOS App: Editing Documents
Editing idgard® iOS App Documents If you decide to edit the content of a file, you transfer it to a third-party app that can read that file format. Then you re-save this document to the Box in idgard®. Please note there may be costs associated with ...idgard® iOS App: Taking Pictures
Taking Pictures with the idgard® iOS App You can take pictures using the camera app of your iOS device and upload them directly to the currently displayed folder/Box. Activate the camera function in the settings of your iOS device and follow the ...idgard® iOS App: Recording Videos
Recording Videos with the idgard® iOS App You can record videos using the camera app of your iOS device and upload them directly to the currently displayed folder/Box. Activate the microphone and camera function in the settings of your iOS device and ...idgard® iOS App: Opening Objects
Opening idgard® iOS App Objects To open a file, you need "download" permission. Objects must be downloaded in order for you to be able to open them. When you tap the object name, it is downloaded automatically and opens. These objects are downloaded ...