New chat message received
If you receive a new chat message from another user in your box, this is indicated by the number displayed next to the Chat feature at the bottom of the screen and in the chat room of the box.
If you open the chat room and respond to the
last chat message, it will be marked "as read" and the number will no
longer be displayed.
Proceed as follows:
We are happy to help you! Just send us a message with your questions and we will get back to you as soon as possible.