Insight User Survey idgard® - and Outlook 2021 | idgard®

Insight User Survey idgard® - and Outlook 2021

Insight User Survey idgard® - and Outlook 2021

Some weeks ago, we invited you to participate in our user survey. We are very happy about your numerous positive reactions! But also, your constructive criticism helps us—thank you again!

Here are the results of the survey evaluation: More than half of you (69%) have rated us with 7 to 10 out of 10 points, about 35% would probably or very probably recommend us. But there are some aspects that we should optimize too. Especially regarding usability there is room for improvement. We are pleased to inform you that we are knuckling down and working at full speed on this! 

Integration of MS Teams & Co.

In addition to more user-friendliness and optimizations of the user interface, many of you would like to see an integration of other business platforms such as Microsoft Teams and Office 365. We would like to make an initial integration for Microsoft Teams available to you in the first quarter of 2021.

Furthermore, the permissions management for administrators of an idgard® account is in high demand by you. In the future, the admin will be able to determine how often links may be shared and how much memory is available to individual users. But these are only two examples of the extension of permissions that we are planning for the coming year based on your feedback.

Extension of the data room functions

Great part of the improvements that we are already working on or that are planned concern data room functions in board communication. These include:

  1. a data room calendar
  2. the creation of meeting packs from multiple PDF files
  3. a comment function for PDF documents
  4. the classification of documents according to confidentiality levels

 Workflow support

According to the survey, you would like more support for the work processes in idgard®. Therefore, we will start to integrate the first workflow functions in 2021. We plan to combine the above-mentioned document classification, for example, with protection against further content distribution (read-only and watermark functions, etc.). As a result, it will be possible to automatically release certain document classes for read only or to watermark them. Another planned workflow feature is the option to "pin" tasks for Box members to documents.

Visit the new idgard® Service Center!

In addition, there were some improvement requests from you, which have already been implemented but are apparently not easy to find. These include:

  1. 2-factor authentication
  2. drag & drop file upload
  3. secure e-mail dispatch

We also conceive the portal as a channel to interact with you. So, if you have missed important information or need assistance, please let us know. We will continuously optimize the service center and adapt it to your requirements and needs.

Top ratings for our support

Speaking of service: Thank you for your almost consistently positive feedback on our support team! Especially now that many of you are working from home, personal support by e-mail or hotline is even more important. It goes without saying that we will not leave you alone in these difficult times. That's why our team has got virtual support since last summer.  Do you already know our Userlane Assistant?

Moreover, to offer you an even better service, we have integrated a new communication solution, this is, a new hotline . You can reach our support colleagues at the usual times on  +49 89 444 435 140.
We are looking forward to your call ;)


Disclaimer

The content of this online help is intended solely for information and documentation purposes for our product idgard® and can be changed at any time without prior notice. We assume no responsibility or liability for errors or inaccuracies. Due to technical developments, uniscon GmbH reserves the right to change the functional scope of the product at any time.


(C) uniscon GmbH



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