Reset password | idgard®

Reset password

Reset password

If you have forgotten your password, you can reset it using the PUK. If you have a full license, you received a PUK during your registration.
If you know your user name and have forgotten your password, you can reset it using your PUK.  If you have a guest license, no PUK has been sent to you after registration. Create a PUK in the "Preferences" module and keep the PUK safe.



Proceed as follows:

  1. Open  https://my.idgard.de/   and go to the login page.
  2. Click on “Forgot password?”
  3. Enter your username
  4. Enter a new password
  5. Confirm this password
  6. Enter your PUK completely (every character!)

Finish the process with "Reset password".

If you have a guest license, you have not received a PUK number after registration. Create one in Preferences and keep it safe. 

This article did not answer your question?

We are happy to help you! Just send us a message with your questions and we will get back to you as soon as possible.  



     Create ticket




Disclaimer
The content of this online help is intended solely for information and documentation purposes for our product idgard® and can be changed at any time without prior notice. We assume no responsibility or liability for errors or inaccuracies. Due to technical developments, uniscon GmbH reserves the right to change the functional scope of the product at any time.
(C) uniscon GmbH


    • Recent Articles

    • Delete multiple users at the same time

      In the user administration, you can delete multiple user accounts at the same time using batch actions. Which users you can delete depends on your own permissions and on the permissions of the users whose user accounts you would like to delete. To ...

    • Change the user status for multiple users at the same time

      In the user administration, you can deactivate multiple activated user accounts or reactivate multiple deactivated user accounts at the same time. Regardless of which users you select, the batch options are only performed for those users for whom ...

    • Manage permissions for multiple users at the same time

      In the user administration, you can change permissions for multiple users at the same time. Which permissions you can grant or modify depends on your own permissions and on the permissions of the users whose user accounts you would like to edit. To ...

    • Modify user groups and notifications

      You can assign multiple users to the same user groups in the user administration. You can also edit the notification settings for multiple users at the same time. To assign multiple users to the same user groups at the same time, proceed as follows: ...

    • Batch actions

      You can perform actions for multiple users at the same time in the user administration. When you select one or multiple users in the user overview, the available batch options are displayed in the top bar. The user overview, filter, and search field ...

    • Related Articles

    • Change your password

      Change your password The administrator of your account may request password changes after a specified period of time. You will receive a notification that your password is about to expire. With the help of the following function you can create a new ...

    • Forgot login data (username, password)

      Reassign license For data protection reasons, we, as operators of idgard®, have no access to our customers' data. We do not know your login data and are not able to reset them. If you have forgotten your login data, please contact the person who sent ...

    • Define the password criteria

      Only strong passwords provide sufficient protection. Enforcing appropriate password rules prevents them from being easily guessed and / or prevents revealed passwords from being valid beyond a limited period of time. Depending on the settings you ...

    • Reset login data or transfer license to another user

      This function is located at the bottom right of a user's profile. To open the profile, you either need the authorization of a technical administrator and can open the profile in the user administration, or you have created this person as a guest in ...

    • Logging in to idgard® using the TOTP password (two-factor authentication)

      Logging in to idgard® using the T-OTP (time-based one-time Password) Sensitive data requires a higher level of protection. An authentication app must be installed before the TOTP process can be used. After setting up TOTP, the user must enter a ...

    • Popular Articles

    • Uploading files

      Uploading files You can upload one or more files up to a size of 5 GB. For a fee, we can increase the size limit of 5 GB for you. You can only upload files with the "Write" permission. There are two methods with which you can upload files to a box. ...

    • Folder upload - behaviors and limitations

      Unsupported characters in file names will be replaced by an underscore during the upload process, this applies to these characters: *, /, \, ?, :, <, >, ^, ", &, | Example: M&A_Overview.xlsx will be renamed to: M_A_Overview.xlsx File names that ...

    • View box activities in the journal

      In data rooms and depending on the setting, certain activities can be registered in a journal. You can view the data room journal if you have the permission to do so. To view box activities in the journal: 1. Open the data room the journal of which ...

    • Welcome to the idgard® online help

      Welcome to the idgard® online help This online help is the main source of information for learning and working with idgard®. Click on one of the following links to obtain further information about idgard®. To use the online help: Search article Enter ...

    • Isn't encryption on the device the best bet for a safe cloud?

      Isn't encryption on the device the best bet for a safe cloud? The term „cloud computing“ encompasses two aspects: Data storage in a cloud for one’s self, excluding multiple or third-party access. Data processing or storage of information in a cloud, ...