SMS passcode not received

If you have not received a passcode via SMS on your smartphone and you are unable to log in, retrieve the SMS again.

Go to the login page
Enter you username and password
Activate the feature "No SMS received?"
An SMS will be sent to you again

Due to weak mobile network or deactivated SMS function on your smartphone it could happen that the SMS can not be delivered

If you do not receive a passcode on your mobile device after 4 SMS requests, you will receive the passcode to the email address stored in idgard®.

If you still do not receive an SMS with the passcode, send us a ticket.

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Disclaimer

The content of this online help is intended solely for information and documentation purposes for our product idgard® and can be changed at any time without prior notice. We assume no responsibility or liability for errors or inaccuracies. Due to technical developments, uniscon GmbH reserves the right to change the functional scope of the product at any time.