General
Reporting illegal content
The Digital Services Act (DSA) is an important tool for reporting problematic or harmful content in the digital space. It allows users to report potential violations of the DSA, helping to create a safer and more responsible online environment. Here ...
idgard Single-Sign-On (SSO): How do I update an IdP-certificate?
As an idgard corporate customer with an active idgard SSO configuration, it is your responsibility to monitor the expiry dates of the certificates needed to access idgard via SSO. If the IdP certificate expires, please send us the new metadata.xml to ...
What are the restrictions for filenames, folder names and dataroom names?
The following restrictions apply to filenames, folder names and dataroom names in idgard: Characters not allowed: *, /, \, ?, :, <, >, ^, ", &, | Names must not end with a dot. This restriction exists because Windows does not support folder names ...
How do I get support?
If you have a problem or question about idgard, please browse our extensive Service Center first - most of the time this will already solve the problem or answer your question. However, if you were not able to solve the problem and need further ...
Popular Articles
Folder upload - behaviors and limitations
Unsupported characters in file names will be replaced by an underscore during the upload process, this applies to these characters: *, /, \, ?, :, <, >, ^, ", &, | Example: M&A_Overview.xlsx will be renamed to: M_A_Overview.xlsx File names that ...
Audio and video files
If you have read permissions, you can view pictures and videos directly in idgard without having to download them. Supported audio/video formats: The following audio files can be played in the idgard Web App: .mp3, .m4a (AAC), .flac, .wav. The idgard ...
Uploading files
You can upload one or more files up to a size of 5 GB. You need write permission to upload files. Select the box to which you want to upload folders. If necessary, navigate to the desired folder. Select the plus symbol in the toolbar. Select Upload ...
View box activities in the journal
In data rooms and depending on the setting, certain activities can be registered in a journal. You can view the data room journal if you have the permission to do so. To view box activities in the journal: 1. Open the data room the journal of which ...
Can I send files that exceed the file size limit in Outlook?
Yes, that’s possible. After you create a new Box or select an existing one you can also add large files in the dialog window. By default, the file size in idgard is limited to 5 GB. All selected attachments are uploaded to the Box together with the ...