Problem solutions
Boxes are not displayed
Boxes are not displayed If you have logged on to idgard® and do not see any Boxes in the Box overview, it may be due to the following reasons: You have not been added as a member of the Box you expected to see. You have been removed from a Box. The ...
A full-license user leaves the company
A full-license user leaves the company If a full-license user leaves your company, the following steps must be taken: Either: If a new user is to take over the license of the predecessor. Re-assign the license. The user is sent a registration link ...
SMS passcode not received
SMS passcode not received If you have not received a passcode via SMS on your smartphone and you are unable to log in, retrieve the SMS again. Go to the login page Enter you username and password Activate the feature "No SMS received?" An SMS will be ...
Unable to upload files
Unable to upload files If you cannot upload a file, first check whether you have been given write permission. If this is the case, it might be due to one of the following reasons: The file is too large and exceeds the 5 GB limit. It is a .zip file ...
Views and features are not displayed correctly
Views and features are not displayed correctly If the member administration or other areas are not displayed correctly in idgard®, it is recommended to empty the browser cache. You can usually find the "Clear cache" function in your browser settings. ...
Files cannot be moved
Files cannot be moved You cannot move a file that was uploaded to the box by another person. Only the creator and administrator of a box can perform this action. You need the write permission to move your own files to your own folders/folder. ...
Forgot login data (username, password)
Reassign license For data protection reasons, we, as operators of idgard®, have no access to our customers' data. We do not know your login data and are not able to reset them. If you have forgotten your login data, please contact the person who sent ...
The registration administrator leaves your company
The registration administrator leaves your company If the registration administrator leaves the company, it is important that their login data remain in the company, since it is required to be able to keep working and managing your idgard® account ...
Have e-mail notifications deactivated
Have e-mail notifications deactivated If you have a guest license and do not wish to receive e-mail notifications in the future, please contact the person who sent you the registration link for idgard®. We, as operators of idgard®, have no access to ...
Registration not possible
Registration not possible If you get the error message "Registration not possible", it could be because of the following: You have opened idgard® in your browser and have activated the registration link in the same browser. You have opened two ...
Access to idgard® is blocked
To prevent unauthorized access, the account is locked for 15 minutes after five incorrect password entries (brute-force protection). After 15 minutes, if the account is unlocked but an incorrect password is entered again, another lock is applied for ...
Popular Articles
Folder upload - behaviors and limitations
Unsupported characters in file names will be replaced by an underscore during the upload process, this applies to these characters: *, /, \, ?, :, <, >, ^, ", &, | Example: M&A_Overview.xlsx will be renamed to: M_A_Overview.xlsx File names that ...
Audio and video files
If you have read permissions, you can view pictures and videos directly in idgard. Supported audio/video formats: The following audio files can be played in the idgard Web App: .mp3, .m4a (AAC), .flac, .wav. The idgard Web App generally supports ...
Uploading files
You can upload one or more files up to a size of 5 GB. You need write permission to upload files. Select the box to which you want to upload folders. If necessary, navigate to the desired folder. Select the plus symbol in the toolbar. Select Upload ...
View box activities in the journal
In data rooms and depending on the setting, certain activities can be registered in a journal. You can view the data room journal if you have the permission to do so. To view box activities in the journal: 1. Open the data room the journal of which ...
Welcome to the idgard® online help
Welcome to the idgard® online help This online help is the main source of information for learning and working with idgard®. Click on one of the following links to obtain further information about idgard®. To use the online help: Search article Enter ...