idgard®-Abonnement
Payment method
Payment method The following instructions apply only to the Essential, Growth, and Enterprise license packages. If you have booked any other package, contact support. Write to support@idgard.com During the booking process you can choose between the ...
Buying idgard®
Purchase via the test version/direct purchase The following instructions apply only to the Essential, Growth, and Enterprise license packages. If you have booked any other package, contact support. Write to support@idgard.com You have two different ...
Canceling idgard®
Canceling your idgard® account The following instructions apply only to the Essential, Growth, and Enterprise license packages. If you have booked any other package, contact support. Write to support@idgard.com You can cancel your idgard® account ...
Billing the use of idgard®
Payment method in idgard® The following instructions apply only to the Essential, Growth, and Enterprise license packages. If you have booked any other package, contact support. Write to support@idgard.com Due date After the booking has been ...
Adding user licenses
Adding user licenses The following instructions apply only to the Essential, Growth, and Enterprise license packages. If you have booked any other package, contact support. Write to support@idgard.com If no more user licenses are available, you can ...
Adding additional license for Data Room
Adding additional license for Data Room The following instructions apply only to the Essential, Growth, and Enterprise license packages. If you have booked any other package, contact support. Write to support@idgard.com When creating a new Data Room, ...
Adding additional storage space
Adding additional storage space The following instructions apply only to the Essential, Growth, and Enterprise license packages. If you have booked any other package, contact support. Write to support@idgard.com If you have used up the majority of ...
Used licenses
Viewing your account status The following instructions apply only to the Essential, Growth, and Enterprise license packages. If you have booked any other package, contact support. Write to support@idgard.com On the account status page, you can easily ...
Your customer number
Finding your customer number The following instructions apply only to the Essential, Growth, and Enterprise license packages. If you have booked any other package, contact support. Write to support@idgard.com Anytime you need to get in touch with ...
Switching license packages
Switching license packages The following instructions apply only to the Essential, Growth, and Enterprise license packages. If you have booked any other package, contact support. Write to support@idgard.com You can switch to a different license ...
Contract period
Contract period The following instructions apply only to the Essential, Growth, and Enterprise license packages. If you have booked any other package, contact support. Write to support@idgard.com For each license package we offer a monthly or annual ...
Retrieving invoices
Retrieving invoices The following instructions apply only to the Essential, Growth, and Enterprise license packages. If you have booked any other package, contact support. Write to support@idgard.com Your invoices are stored in the customer portal. ...
Modifying your billing address
Modifying your billing address The following instructions apply only to the Essential, Growth, and Enterprise license packages. If you have booked any other package, contact support. Write to support@idgard.com If your company’s address or billing ...
Your payments
Your payments The following instructions apply only to the Essential, Growth, and Enterprise license packages. If you have booked any other package, contact support. Write to support@idgard.com You can view all of the payments you have made in the ...
Forgot your login data for the customer portal
Forgot your login data for the customer portal The following instructions apply only to the Essential, Growth, and Enterprise license packages. If you have booked any other package, contact support. Write to support@idgard.com The username for the ...
Are there any special deals available for education (educational licenses)?
Are there any special deals available for education (educational licenses)? Yes! For educational institutions (schools, universities, teachers, etc.), we offer especially convenient licenses. Simply send us an e-mail to business@idgard.de. EDU ...
Popular Articles
Folder upload - behaviors and limitations
Unsupported characters in file names will be replaced by an underscore during the upload process, this applies to these characters: *, /, \, ?, :, <, >, ^, ", &, | Example: M&A_Overview.xlsx will be renamed to: M_A_Overview.xlsx File names that ...
Audio and video files
If you have read permissions, you can view pictures and videos directly in idgard without having to download them. Supported audio/video formats: The following audio files can be played in the idgard Web App: .mp3, .m4a (AAC), .flac, .wav. The idgard ...
Uploading files
You can upload one or more files up to a size of 5 GB. You need write permission to upload files. Select the box to which you want to upload folders. If necessary, navigate to the desired folder. Select the plus symbol in the toolbar. Select Upload ...
View box activities in the journal
In data rooms and depending on the setting, certain activities can be registered in a journal. You can view the data room journal if you have the permission to do so. To view box activities in the journal: 1. Open the data room the journal of which ...
Can I send files that exceed the file size limit in Outlook?
Yes, that’s possible. After you create a new Box or select an existing one you can also add large files in the dialog window. By default, the file size in idgard is limited to 5 GB. All selected attachments are uploaded to the Box together with the ...