Getting started
idgard® iOS-App:Forgot password
If you know your username and have forgotten your password, you can use your PUK to reset it. Users with a guest license are not provided with a PUK after registration. You cannot generate a PUK in the iOS app. Create a PUK in the "Preferences" ...
idgard® iOS app: two-factor authentication with passcode
Two-factor authentication with passcode If someone has created your license with the protection of a passcode, you have to enter it every time you log in to the idgard® iOS app. You will receive the passcode via SMS to the stored phone number. Enter ...
idgard® iOS App: Two-factor authentication via T-OTP
Two-factor authentication via T-OTP The procedure via T-OTP requires a previously installed authentication app. After setting up T-OTP, the user must enter a 6-digit code in the code field for the time-based one-time password in addition to their ...
idgard® iOS App: Changing the Language
Changing the Language of the idgard® iOS App The idgard® iOS app is available in English and German. The idgard® iOS app will apply the respective language set on your iOS device. Please refer to the manufacturer’s instructions regarding this ...
idgard® iOS App: Two-factor authentication via fingerprint scanner
Use biometrics feature as two-factor recognition You can secure access to the idgard® iOS app via a fingerprint. Before doing so, this function must be activated in your iOS device. Please use the instructions of your device manufacturer to set up ...
Activating Dark Mode in the idgard® iOS App
Activating Dark Mode If you want to use the idgard® iOS app when there are low levels of ambient light, the app will apply the dark mode from your device. Please see the instructions from your device manufacturer regarding the procedure for ...
idgard® iOS App:Logging out
Logging Out of the idgard® iOS App The “Log out” button is located at the top right of the Settings screen. It is used to end the current session and return you to the login screen. You find the settings at the bottom of the screen in the box ...
Logging Into the idgard® iOS App
idgard® iOS App Login Open the app. The login page will appear. There you must enter your idgard® login data, i.e. your user name and the password that you defined during registration. Tap the eye icon to display the password. If two-factor ...
idgard® iOS App: Current Version
Current Version of the idgard® iOS App You can find the current version of your idgard® iOS app at the bottom of the login window. This article did not answer your question? We are happy to help you! Just send us a message with your questions and we ...
Setting Up the idgard® iOS App on your Mobile Device
Installing the idgard® iOS App The idgard® iOS app offers secure access to the files stored in idgard® for your iPhone or iPad and also allows you to conveniently upload files, pictures, dictations or video sequences. This enables effective mobile ...
Popular Articles
New features are available in idgard!
Today’s newsletter covers the most important information about the current updates in the idgard Web App, the integration of idgard in Microsoft Teams and new features in the idgard Mobile Apps. Check out some selected highlights below. Announcement: ...
Uploading files
Uploading files You can upload one or more files up to a size of 5 GB. For a fee, we can increase the size limit of 5 GB for you. You can only upload files with the "Write" permission. There are two methods with which you can upload files to a box. ...
Folder upload - behaviors and limitations
Unsupported characters in file names will be replaced by an underscore during the upload process, this applies to these characters: *, /, \, ?, :, <, >, ^, ", &, | Example: M&A_Overview.xlsx will be renamed to: M_A_Overview.xlsx File names that ...
View box activities in the journal
In data rooms and depending on the setting, certain activities can be registered in a journal. You can view the data room journal if you have the permission to do so. To view box activities in the journal: 1. Open the data room the journal of which ...
Welcome to the idgard® online help
Welcome to the idgard® online help This online help is the main source of information for learning and working with idgard®. Click on one of the following links to obtain further information about idgard®. To use the online help: Search article Enter ...
Recent Articles
Delete multiple users at the same time
In the user administration, you can delete multiple user accounts at the same time using batch actions. Which users you can delete depends on your own permissions and on the permissions of the users whose user accounts you would like to delete. To ...
Change the user status for multiple users at the same time
In the user administration, you can deactivate multiple activated user accounts or reactivate multiple deactivated user accounts at the same time. Regardless of which users you select, the batch options are only performed for those users for whom ...
Manage permissions for multiple users at the same time
In the user administration, you can change permissions for multiple users at the same time. Which permissions you can grant or modify depends on your own permissions and on the permissions of the users whose user accounts you would like to edit. To ...
Modify user groups and notifications
You can assign multiple users to the same user groups in the user administration. You can also edit the notification settings for multiple users at the same time. To assign multiple users to the same user groups at the same time, proceed as follows: ...
Batch actions
You can perform actions for multiple users at the same time in the user administration. When you select one or multiple users in the user overview, the available batch options are displayed in the top bar. The user overview, filter, and search field ...