Getting started
idgard® iOS-App:Forgot password
If you know your username and have forgotten your password, you can use your PUK to reset it. Users with a guest license are not provided with a PUK after registration. You cannot generate a PUK in the iOS app. Create a PUK in the "Preferences" ...
idgard® iOS app: two-factor authentication with passcode
Two-factor authentication with passcode If someone has created your license with the protection of a passcode, you have to enter it every time you log in to the idgard® iOS app. You will receive the passcode via SMS to the stored phone number. Enter ...
idgard® iOS App: Two-factor authentication via T-OTP
Two-factor authentication via T-OTP The procedure via T-OTP requires a previously installed authentication app. After setting up T-OTP, the user must enter a 6-digit code in the code field for the time-based one-time password in addition to their ...
idgard® iOS App: Changing the Language
Changing the Language of the idgard® iOS App The idgard® iOS app is available in English and German. The idgard® iOS app will apply the respective language set on your iOS device. Please refer to the manufacturer’s instructions regarding this ...
idgard® iOS App: Two-factor authentication via fingerprint scanner
Use biometrics feature as two-factor recognition You can secure access to the idgard® iOS app via a fingerprint. Before doing so, this function must be activated in your iOS device. Please use the instructions of your device manufacturer to set up ...
Activating Dark Mode in the idgard® iOS App
Activating Dark Mode If you want to use the idgard® iOS app when there are low levels of ambient light, the app will apply the dark mode from your device. Please see the instructions from your device manufacturer regarding the procedure for ...
idgard® iOS App:Logging out
Logging Out of the idgard® iOS App The “Log out” button is located at the top right of the Settings screen. It is used to end the current session and return you to the login screen. You find the settings at the bottom of the screen in the box ...
Logging Into the idgard® iOS App
idgard® iOS App Login Open the app. The login page will appear. There you must enter your idgard® login data, i.e. your user name and the password that you defined during registration. Tap the eye icon to display the password. If two-factor ...
idgard® iOS App: Current Version
Current Version of the idgard® iOS App You can find the current version of your idgard® iOS app at the bottom of the login window. This article did not answer your question? We are happy to help you! Just send us a message with your questions and we ...
Setting Up the idgard® iOS App on your Mobile Device
Installing the idgard® iOS App The idgard® iOS app offers secure access to the files stored in idgard® for your iPhone or iPad and also allows you to conveniently upload files, pictures, dictations or video sequences. This enables effective mobile ...
Popular Articles
Folder upload - behaviors and limitations
Unsupported characters in file names will be replaced by an underscore during the upload process, this applies to these characters: *, /, \, ?, :, <, >, ^, ", &, | Example: M&A_Overview.xlsx will be renamed to: M_A_Overview.xlsx File names that ...
Audio and video files
If you have read permissions, you can view pictures and videos directly in idgard without having to download them. Supported audio/video formats: The following audio files can be played in the idgard Web App: .mp3, .m4a (AAC), .flac, .wav. The idgard ...
Uploading files
You can upload one or more files up to a size of 5 GB. You need write permission to upload files. Select the box to which you want to upload folders. If necessary, navigate to the desired folder. Select the plus symbol in the toolbar. Select Upload ...
View box activities in the journal
In data rooms and depending on the setting, certain activities can be registered in a journal. You can view the data room journal if you have the permission to do so. To view box activities in the journal: 1. Open the data room the journal of which ...
Can I send files that exceed the file size limit in Outlook?
Yes, that’s possible. After you create a new Box or select an existing one you can also add large files in the dialog window. By default, the file size in idgard is limited to 5 GB. All selected attachments are uploaded to the Box together with the ...