FAQ
What do I need to do if I need to include a digital ID with all of my business correspond-ence so that the recipient can verify the authenticity of the sender?
The use of a digital ID is currently not supported in Outlook for idgard. When using the idgard add-in, a link to an idgard Box or Data Room is sent, which generally can only be accessed by users with the respective pass code or with the appropriate ...
When do I need to migrate/how much longer is the current Outlook client supported?
The current idgard client for Outlook is no longer supported. At the moment it can be used until the end of June 2024.
What are my options if my organization is not using Office 365?
You can still use idgard for Outlook even if your organization does not use Microsoft 365. The Exchange administrator can distribute the add-in to users in their organization. In this case, please contact your account manager.
Will my data be shared with Microsoft if I use the new add-in? If yes, then why not just use OneDrive for Business by Microsoft directly for document exchanges in the future?
No. Any attachments you add via the idgard add-in are exclusively distributed via idgard. The recipient selected via the idgard add-in receives an email which exclusively contains links to Boxes and/or contents within idgard. Only recipients with the ...
What is Enterprise Secret and why is it required for SAML SSO?
With SAML, an Identity Provider (IP) is asked whether the user is authorized to access idgard. This IP is not part of idgard, but rather an external service that redirects the user to the login page. The IP is used by a company, e.g., TÜV, to perform ...
What do I need to do after the idgard email has been sent?
After you select Send email securely, a success message is displayed in the side window. To close the original email, select Close.
Can I send files that exceed the file size limit in Outlook?
Yes, that’s possible. After you create a new Box or select an existing one you can also add large files in the dialog window. By default, the file size in idgard is limited to 5 GB. All selected attachments are uploaded to the Box together with the ...
Are there any restrictions when using idgard for Outlook?
The idgard add-in for Outlook currently does not support the use of the Outlook client on Mac as well as outlook.office.com in Safari and Firefox. In addition, the idgard add-in for Outlook currently does not work if the Server-side-invitation option ...
Does the Outlook add-in work even if the organization is using a proxy server?
Yes! You can use idgard for Outlook with a proxy server. In that case, you can adjust the settings directly in your browser. They are then applied in Microsoft Office and therefore also the idgard add-in.
Who can install the idgard add-in for Outlook?
Generally, any user who is able to add add-ins in their Outlook can install the idgard for Outlook add-in. If access to the Microsoft App Store is restricted in your organization, you may have to ask your IT admin to approve the app.
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