Reset or recover your login data (username, password)

Forgot login data (username, password)

Reassign license

For data protection reasons, we, as operators of idgard®, have no access to our customers' data. We do not know your login data and are not able to reset them. If you have forgotten your login data, please contact the person who sent you the registration link or contact the administrator of your idgard® account. Only they can "reassign your license" and send you a new registration link which you can use to register again. Keep the email containing the invitation link in a safe place. That way you can see who invited you to use idgard® should you need this information in the future


For users with one-time password as a second factor: Since the one-time password (TOTP) is linked to the login data, the one-time password must be removed before a new registration link is created. Reassign the one-time password to the user after the first login. 

Attention! If a registration administrator forgets their login data, their license cannot be reassigned. It will then no longer be possible to administer the idgard® account.

This article did not answer your question?

We are happy to help you! Just send us a message with your questions and we will get back to you as soon as possible. 



   Create ticket




Disclaimer
The content of this online help is intended solely for information and documentation purposes for our product idgard® and can be changed at any time without prior notice. We assume no responsibility or liability for errors or inaccuracies. Due to technical developments, uniscon GmbH reserves the right to change the functional scope of the product at any time.
(C) uniscon GmbH