Problem bei erneutem Login | idgard®

Problem with new login

Problem with new login

At the moment, when connecting idgard® Boxes with WebDAV via FullQualifiedDistinguished Name (FQDN) as "networkfolder" and not as "drive", problems occur after a new Windows login due to a problem of the Windows WebDav Client of Windows 7. The solution for this problem is to set up the WebDAV drive strictly according to our instructions. A 15-minute lock of your login data can also be the reason why you cannot login again. The best way to check this is by logging in to the idgard® browser. If the error message "Access denied" appears during login, the "Login Information Management" can remove the login data for the WebClient from the safe.  You can find more details about this in the technical information from Microsoft.


This article did not answer your question?

We are happy to help you! Just send us a message with your questions and we will get back to you as soon as possible. 

   Create ticket



Disclaimer
The content of this online help is intended solely for information and documentation purposes for our product idgard® and can be changed at any time without prior notice. We assume no responsibility or liability for errors or inaccuracies. Due to technical developments, uniscon GmbH reserves the right to change the functional scope of the product at any time.


(C) uniscon GmbH



    • Related Articles

    • Change login name/username

      Change login name/username If you want to change your username for logging into idgard® if needed, open your personal "Preferences" on the left sidebar. This function is available for both full license users and users with a guest license. After ...
    • Generate new PUK

      Generate new PUK If you have lost your PUK (password-unblocking-key) but know your password, you should have idgard® generate a new PUK. You need a PUK: To reset your password in the login interface. ​If you are a guest license user and did not ...
    • Forgot login data (username, password)

      Reassign license (username, password) For data protection reasons, we, as operators of idgard®, have no access to our customers' data. We do not know your login data and are not able to reset them. If you have forgotten your login data, please ...
    • Forgot your login data for the customer portal

      Forgot your login data for the customer portal The following instructions only apply to the Essential, Growth, and Enterprise license packages. The username for the customer portal is the email address you registered with. You specify the password. ...
    • Reset login data or transfer license to another user

      Re-assign a license This function is located at the bottom right of a user's profile.  To open the profile, you either need the authorization of a technical administrator and can open the profile in the user administration, or you have created this ...
    • Popular Articles

    • Create e-mail template for registrations

      Create e-mail template for registrations This feature is only available in the Enterprise package. If you have the Admin's permissions in the idgard® account, you can write an individual text for the user registration. This text will be used if you ...
    • certificate pinning

      Dear Customer! In June 2022, we will remove certificate pinning from our products.  Over the years, security around the use of certificates has improved significantly. In particular, the threat of man-in-the-middle attacks has been mitigated through ...
    • Welcome to the idgard® online help

      Welcome to the idgard® online help This online help is the main source of information for learning and working with idgard®. Click on one of the following links to obtain further information about idgard®. To use the online help: Search article Enter ...
    • New articles - new functions in idgard® version 1.4

      New functions Permission to view and export journal contents in the Data Room Viewing, querying, and exporting activities in the journal of a Data Room Disclaimer The content of this online help is intended solely for information and documentation ...
    • Isn't encryption on the device the best bet for a safe cloud?

      Isn't encryption on the device the best bet for a safe cloud? The term „cloud computing“ encompasses two aspects: Data storage in a cloud for one’s self, excluding multiple or third-party access. Data processing or storage of information in a cloud, ...