Adding user licenses
Adding
user licenses
The following instructions apply only to the Essential, Growth, and Enterprise license packages. If you have booked any other package, contact support. Write to support@idgard.com
If no more user licenses are available, you can add additional
ones. Please keep in mind that only full licenses can be purchased. Depending
on the selected license package, 2, 5, or 10 guest licenses are included with
each full license. If a full license user gets deleted, the license is released
and available again in the license pool.
When you delete a full license user, you are
also deleting the boxes created by this user including all of their contents.
This means that the box contents are permanently deleted and can no longer be
restored. Please also refer to this article .You can create a new user and assign the available full license
to this user, or you can contact Support to have them remove the license.
If you would like to have an additionally
purchased license removed by Support, the associated guest licenses must also
be available. This means that in order to be able to remove a full license, the
corresponding number of guest licenses must not be assigned to other users.
Proceed
as follows:
- Log into the customer portal.
- You are now in the Subscription overview.
- Click on “ Details .”
- Click on “ Change Subscription/Buying .”
- Enter your country and VAT ID.
- Enter the new total number of required full licenses in
the “ Licenses (total) ” field.
- Click
on “ Submit the change .”
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Disclaimer
The content of this online help is intended solely for information and documentation purposes for our product idgard® and can be changed at any time without prior notice. We assume no responsibility or liability for errors or inaccuracies. Due to technical developments, uniscon GmbH reserves the right to change the functional scope of the product at any time.
(C) uniscon GmbH
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